FAQ
1. What types of products does Shaners Merchandise sell?
Shaners Merchandise specializes in selling a wide range of products, including custom sport gym joggers trousers and vintage Indian motorcycle prints. Our store offers customers the opportunity to express their individuality through our diverse selection of items.
2. What is the return policy?
Our return policy allows you to request a return within 30 days after receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more details, please refer to our refund policy.
3. How long does shipping take?
Shipping times for our products vary depending on the destination. We use Standard International shipping, which typically takes 4-8 business days for delivery. However, please note that shipping times are estimates and are not guaranteed. Delays may occur due to holidays or bad weather. For more information, please refer to our shipping policy.
4. Can I track my order?
Yes, you can track your order. Once the shipping label is created, we will send you an email with the tracking information. Please note that tracking information may not be available immediately after purchase. If you have any concerns about your package, please contact us at infoshanersmerchandise@mail.com.
5. How do I make a return?
To make a return, please contact us at infoshanersmerchandise@mail.com and provide the necessary details. We will guide you through the return process and provide you with a return shipping label, if applicable. Please note that items sent back without first requesting a return will not be accepted. For more information, please refer to our refund policy.
6. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with any relevant details and include a picture of the damage or defect in an email to infoshanersmerchandise@mail.com.
7. Can I exchange an item?
Unfortunately, we are unable to process exchanges. If you wish to exchange an item, we recommend returning the original item and making a separate purchase for the new item. For more information on returns, please refer to our refund policy.
8. What is the European Union cooling off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria for returns apply. For more information, please refer to our refund policy.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at infoshanersmerchandise@mail.com. Please note that returns will need to be sent to the provided return address. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you have any further questions, please contact us at infoshanersmerchandise@mail.com.
Shipping Policy
We use Standard International shipping for our products. Shipping starts at $14.84 flat rate and is free for orders over $100.00. Items are typically shipped out 4-8 days after the order is received and take 4-8 business days to be delivered. Please note that shipping times are estimates and are not guaranteed. Delays may occur due to holidays or bad weather. Tracking information will be sent via email once the shipping label is created. For more information, please contact us at infoshanersmerchandise@mail.com.